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UICC World Cancer Congress 2006

Bridging the Gap: Transforming Knowledge into Action

July 8-12, 2006, Washington, DC, USA

Sunday, 9 July 2006 - 1:30 PM
37-1

Key Elements of a Successful Cancer Information Service: Ongoing Quality Assurance and Collecting Inquiry Data

Monika Preszly, MA, Cancer Information Service, German Cancer Research Centre, Im Neuenheimer Feld 280, Heidelberg D-69120, Germany

On-going quality assurance serves as a tool to ensure that a Cancer Information Service (CIS) meets the demand for cancer information, and delivers evidence-based, high-quality information tailored to its users' needs.

Components of on-going quality assurance within the CIS are presented in this workshop, for example, monitoring, analysis of calls, self-rating, supervision, provision of staff with reliable and usable resources, staff support, and training in oncology and communication skills.

It is also important to learn from users of a CIS what information they need. If these needs are met, what should be improved? And finding out information gaps and trends. This can be achieved by collecting inquiry data on an on-going basis and by conducting user surveys. Examples of the benefit of such evaluations for the CIS, its users, cancer patients and their families will be given.


See more of Key Elements of a Successful Cancer Information Service (CIS)
See more of Building Capacity in Cancer NGOs

See more of The UICC World Cancer Congress 2006