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UICC World Cancer Congress 2006
Bridging the Gap: Transforming Knowledge into Action
July 8-12, 2006, Washington, DC, USA
Objective: This abstract will describe the process of role development, implementation and evaluation of a telephone triage nursing role in our diverse setting.
Methods: The Plan, Do, Check, Act (PDCA) Model will serve as a conceptual basis for assisting with problem identification, development of methods for tracking calls, quantifying time, and identifying areas of system improvement.
Results: With thoughtful planning, the use of an Oncology Telephone Triage Nurse will be instrumental in fostering seamless care and demonstrating best evidenced-based practice for the oncology patient throughout the treatment continuum.
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